complaint-02Citi, Wells Fargo Among Banks With Most Consumer Complaints in 2016

 

This is a wsj.com article.

 

A dozen regional banks received no complaints, according to an analysis of a database kept by the Consumer Financial Protection Bureau.

WASHINGTON— Citigroup Inc., Wells Fargo & Co. and Bank of America Corp. were among the banks that received the most consumer complaints filed through a federal watchdog agency in 2016, indicating that the nation’s largest banks did worse than scores of smaller banks in keeping their customers satisfied.

A new analysis of the consumer complaint database kept by the Consumer Financial Protection Bureau ranked banks by the number of complaints received so far this year, after adjusting for the size of their deposits.

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