This is a fortune.com article.
Wells Fargo & Co and its U.S. bank regulator discussed complaints of high-pressure sales tactics as early as 2010 but officials took no action for years, according to the regulator’s review of the scandal.
Bank examiners “failed to follow-up on significant complaint management and sales practices issues,” according to an internal review from the Office of the Comptroller of the Currency which oversees many national banks.
PiggyBankBlog Courtroom Bailiff: “All Rise! The Honorable Wells Fargo Whistleblower Elizabeth Jacobson has entered the Courtroom of Public Opinion in recent Radio Interview!”